National Telecommuting Institute (NTI) is a US company, founded in 1995 by Dr. M.J. Willard as a nonprofit organization.  NTI’s mission is to identify and develop work at home jobs for physically disabled Americans.  NTI provides contact center, call center, and medical transcription services to government agencies, Fortune 500 companies, and small businesses, including the IRS, AAA, Veteran’s Administration, Meijer, and others.

Some of the positions available through NTI include:

  • Customer Service – Agents may work for commercial contracts or for government agencies, with training typically 1-8 weeks, depending on the complexity of the position.  Commercial contracts may include processing hotel or airline reservations; assisting customers with billing issues, catalog orders, providing store information; assisting customers with requests for forms or publications.  Requirements include a customer service background, computer skills, ability to work in a fast paced environment, professional phone demeanor, assisting demanding customers.
  • Technical Support – Agents will be trained in step-by-step procedures to assist customers with technical difficulties on equipment such as cell phones, DSL, cable TV or satellite connections.  You should be confident in your ability to become proficient with technical content.  Training is typically 2-8 weeks.
  • Quality Assurance – Review other agents’ calls and rate them on performance.  Training typically 1-3 weeks.
  • Medical Transcription – Requirements include knowledge of medical terminology, 2 years of medical transcription in the past 5 years, type over 150 lines per hour.
  • Sales  – Agents will be required to have strong sales skills, with good follow through and will be making outbound calls to up-sell products and services.  Sales experience is required and the ability to generate qualified leads.
  • Other Types of Jobs – Per the NTI website, “NTI will also fill jobs in areas of teaching, survey work, non-medical transcription, insurance, recruiting, real estate, data entry, medical claims, and supervisory positions.”

NTI advises that if you have a clear speaking voice, good computer skills, prior work history, and can work at least 20 hours per week, you have a good chance of being matched for a telework job, although it may take weeks or months to be matched to a job.  Most of the telework jobs start at $8-10 per hour, and do not include benefits, although the government work and full-time jobs often do include benefits such as healthcare coverage, vacation pay, retirement plan.  Training is done online from your home, with a group of 8-15 trainees, typically in a virtual classroom setting with an instructor.  Most of the jobs are not flexible schedules and will require you to work specific shifts; however, there are some jobs that allow you to set your own schedule.  The more flexible you can be with your available work days and times, the easier it will be to be matched with a position, so keep that in mind when applying.

NTI does not charge any up-front fees or recurring fees, they are a nonprofit organization and receive funding from government agencies and company funding sources.  However, most employers using NTI services will have equipment requirements regarding computers, headset, phone line, and high-speed internet, and if you do not currently have the required equipment, you may need to purchase these items in order to perform the job.

NTI and Individuals with Disabilities

Do you need to have a disability or chronic medical condition to work with NTI?

Yes.  More than 95% of the applicants receive Social Security disability or are clients of their state VR agencies.  If you are not receiving SSDI or other government disability benefits or working with a state VR agency, you will be required to submit forms of disability documentation.  Individuals with visual impairments may be eligible to work with NTI, as long as you need only 2 times magnification of normal font size.  The NTI website offers details on working with visual impairments, and how to locate and work with a VR counselor (vocational rehabilitation counselor) in order to obtain the required documentation and you can start your application process while waiting for that authorization.  Information is also provided regarding working and your SS benefits and status, as well as the impact on your current healthcare benefits.  NTI received approval of its Employment Network (EN) application, and so is an approved EN with the Ticket to Work program.

Application Process and Training

Begin by completing the online application on the NTI website, and you will need to attach your resume, so make sure to have that handy, as well as your VR counselor’s name, phone number, and email address, if you are currently working with your state VR agency.

Once you submit your application and resume, NTI will respond to every application via email and will provide information regarding your phone interview.  After the interview, you may be scheduled for NTI Certification Training.  Review the Certification Training FAQ page on their website for complete details on the training that will be provided.  If you are selected to continue in the application process, you will be required to complete four days of the Certification Training, which is no charge to you.  During this training period, NTI will verify your eligibility, including contacting your VR counselor.

Once you have successfully completed the NTI Certification Training and your eligibility is confirmed, you will receive log in information and can view and apply for one of the current open positions.  After you apply for a position, you will be contacted by email with further information.  Keep in mind that an open position that is a match for you may take a few weeks, or even months, but open positions do change regularly so it will just be a matter of time and require patience on your part while waiting for the right position to become available.  Of note also is that most employers will require a background check and you will be informed if that is needed.

Other articles you may want to read about NTI:

Disabled World – Article on NTI hiring disabled individuals for work as IRS operator jobs.

Glass Door – An Inside Look at Jobs & Companies – Company description and reviews.

WhyDoWork.com – Forum discussion beginning in 2008 and having posts through 2012.  As always, read forum posts with a grain of salt and my recommendation is to discount those posts that are complaining because they didn’t qualify or didn’t get any work, etc., and focus on posts from people who actually did work for the company.

Contact Information for NTI:

Website and Where To Apply:  Click Here

Email address for applicants:  recruiting@nticentral.org.  Please review all FAQ’s before sending an email.