Call Centers

Call Centers

While we believe that all links and companies below are legitimate, please do your due diligence and research any company you wish to apply to or work for or with.  Also, while these companies are believed to hire or contract with individuals who work at home, we cannot guarantee that they are hiring at this time or that they will provide an offer of employment or work.

Note:  We are always updating our list, so please check back often for updates!

1-800-Flowers Customer service and sales agents used generally on a temporary basis (some permanent) and for seasonal work.

  • Employment Status:  Employee
  • Location:  US – AZ, DE, FL, IL, MT, NH, NY, OH, OK, OR, TX

Accolade Support:  PC Desktop Support Agents.  They offer telecommuting, for those with technical skills to provide support for desktop troubleshooting, internet connectivity issues, etc. Please note that the link provided is through Flexjobs, which at the time of this writing, appears to be the way to apply for job openings for Accolade. Click Here for the main website for Accolade Support.

  • Location:  US

ACD Direct:  ACD Direct hires work at home agents primarily to take inbound calls for people calling in to make pledges for public radio and TV stations, occasionally other projects are available.  The bulk of their available hours to work is during pledge drives, although they do have a large list of clients, but there will be significant periods of time when there is no or very little available work.  There is no selling involved, hours are flexible.  This is a good company for someone who can work a lot of hours during a busy period (such as pledge drives) and understand you will also have occasional slow times without much work.

  • Employment Status:  Independent Contractor
  • Location:  :  All states in the Continental US only, except for the following which they do NOT hire:  Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont and South Dakota.
  • Training:  Two training classes to attend, no charge for the training, no paid time for training
  • Average Pay:  .23-.35 per talk minute

Advanis Agents:   Market research firm with call center agents working from home as interviewers. Scroll down on the page to the Telephone Research Interviewer and then click on the “Learn More” for additional information and to apply. The company is located in Canada; however, their application indicates Canada, United States, Mexico and there is a place to fill in for other countries. Bilingual is preferred but not required.

  • Location:  Canada, US, Mexico and others

AdviseTech:  AdviseTech is looking for preferably college students or retirees who wish to devote 2-6 hours per week (to start) doing telemarketing.  Refer to their website for an email address to submit your resume and cover letter, as well as to ask for additional information.

Alorica: Alorica, formerly West At Home, is a third party call center company, providing at-home and on-site call center agents to service their clients’ communication needs. From their website: “From customer care and live chat, to email and incoming sales calls, our agents handle our clients most vital interaction—the interaction with the customer.”

  • Employee Status:  Employee
  • Cost or Fee:  Yes. Background check of $31.95
  • Training:  No charge for training and you will be paid for your time in training.
  • Flexible Schedule:  Yes. 10 hours per week minimum
  • Location: Not all states and even in some states, not all areas. While you do have to begin the application process in order to determine if they are hiring in your location, you will be told at the very beginning of that process whether or not they are hiring in your area.

Alpine Access:  Alpine Access is part of Sykes at Home, although they maintain both websites, the application process for Alpine will be through Sykes. Alpine is a third-party virtual call center company with a large number of clients, offering customer service, sales, and tech support work-at-home opportunities.  Most positions are full time, some part time may be available.  Typically, you will not have a choice in which client you will be servicing, occasionally, if you are qualified for multiple clients and there are openings for both or all, you may get to make a choice.  No shifts are less than 4 consecutive hours, most average 6-8 hours.  Shifts are not flexible, you have a fixed schedule.  A credit check is completed on applicants, check the Alpine website for specific criteria related to the credit check.

  • Employment Status:  Employee
  • Fees or Costs:  Yes.  $45 fee for the background/credit check, this is not upfront, it is collected after being offered a job.
  • Average Pay:  $9 per hour
  • Training:  No fee is charged, training is paid.  Length of time varies, average is 3 days to 10 weeks.
  • Location:  Canada and US.  At the time of this writing, applications were being accepted from 40 US states: AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, NE, NV, NH, NJ, NY, NC, ND, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY.  This is subject to change, check the company website for a current listing of states.

Amazon:      Customer service positions available for work at home agents. The link provided is for the Virtual Call Center Team Page, and will list job openings. You can also click on the “Find Jobs” link in the upper right corner for additional searching.

  • Employment Status:  Employee
  • Location:  US – Only Included States:  Arizona, Delaware, Florida, Georgia, Kansas, Kentucky, Michigan, Minnesota, North Carolina, North Dakota, Ohio, Pennsylvania, Tennessee, Texas, West Virginia, Wisconsin, Virginia

American Express:  American Express has a large number of homebased workers, their website is definitely worth checking out.  College degreed will be a plus and preferred, but experience counts also, according to their job application, so don’t let a lack of degree keep you from applying.  To search for work at home jobs, from this link, type in either “work at home” or “virtual” in the first field that states “search for a job.” Both terms will turn up available positions.  The American Express application is somewhat lengthy, either allow sufficient time to complete it at one sitting or you can save it and come back and finish it later, but it’s a good idea to complete in one sitting.  They hire travel agents and also customer care reps, as well as other positions.  Check out their website, you can also be notified by email when new positions are added.

  • Employment Status:  Employed (mainly, some IC opportunities as well)
  • Location:  Varies, depending on the opportunity, the area is clearly marked in the job listing

Apple:  Apple has direct hires for one of their departments, Apple Care.  Apple Care agents provide tech support for Apple products.  To locate at-home positions, Of note is that Apple will provide an iMac for you to use.

  • Employment Status:  Employee
  • Location:  US – Must be within 100 miles of the city that is listed in the job description
  • Training:  Training is done in your home and is 4 weeks (full time)

Arise Virtual Solutions:   Arise works with a list of large, brand name, well known established companies and provides customer service, sales, and tech support via phone, online chat, and email interfaces.  Arise has a business model that requires a business-to-business agreement with all agents, which requires either 1) Forming a corporation and becomming a Independent Business Owner contracted directly with Arise; or 2) Join an existing Independent Business already contracted with Arise, which will eliminate the need for setting up your own business.  You can choose your own hours as they are available, available hours are not guaranteed, many clients offer a minimum hourly pay (but not all).

  • Employment Status:  Independent Contractor
  • Fees or Upfront Costs:  Yes.  If you join an existing independent business (IB) already contracted with Arise, initial costs will be approximately $25-350, monthly ongoing cost will vary, depending on the IB you join.  If you join Arise as a new independent business, approximately $175-450 plus costs to incorporate in your state; monthly ongoing cost to Arise of $40.
  • Location:  US, Canada, UK
  • Average Pay:  $10-14 per hour
  • Read the full, in-depth review of Arise Virtual Solutions Here.

ARO: ARO has opportunities for at-home call center agents in the fields of customer service, B2B sales, and life insurance.

  • Employment Status:  Employee
  • Cost or Fee:  No
  • Average Pay – $9-10 per hour
  • Location:  Within theUSand specific locations will vary depending on client criteria
  • Flexible Shifts:  No, set schedules
  • Training:  No cost for training; you are paid for training; and can last 3-8 hours per day for approximately 6-10 weeks

Asurion:  Asurion has call centers in the US and Canada, and also hires in some specific states for at-home customer service representatives.  Calls involve assisting customers with roadside assistance, or assisting with mobile device/handset protection.  Previous call center customer service or call center experience of one year in the last five years is required.  Other qualifications include HS diploma/GED, computer literacy, 25-35 wpm typing ability, and data entry skills.  Positions are either for English only, or you are if bilingual (Spanish), there are bilingual positions available as well.  See their website for applications and to request additional details. From the link provided, scroll through the list until you reach the jobs labeled Work at Home.

  • Employment Status:  Employee
  • Location:  AZ, CO, FL, GA, IN, KS, LA, MI, MS, MO, NE, NC, OK, SC, TN, TX, VA, WI, WY – check their site for specific openings and locations, there may be changes

Billing Services Group (BSG):  BSG is a company that uses at-home call center agents for live operator verification and third party verification services.  Live operator verification services confirms ordered services or products with their client’s customers, and is commonly used by cable companies, telephone companies, wireless providers, internet providers, etc.   The other verification job they offer is for those who are bilingual, they have a large list of languages that they are looking for so check their website for details on the specific language.  Third party verification agents listen to calls in the language that they are fluent in to confirm that there was no fraud or possibly unethical sales tactics, such as the customer being confused, etc.  The website has two separate applications, depending on the position you are applying for.

  • Employment Status:  Independent Contractor
  • Location:  US (must be a US citizen also)
  • Costs or Fees:  No
  • Training:  Training is 3-4 days, no cost for the training and you are not paid for your time in training.
  • Average Pay:  $8.50 per hour for the live operator position; third party verification are paid per recorded call listened to (amount per recording was not provided)

CCI –Call Center International:  CCI is a third-party call center company with clients in the telecom industry, that specializes in offering multilingual agents and the ability for its clients to reach potential customers in many different languages and a key feature they offer is that the agents speaking in those languages are familiar with the cultures of that particular community.  Their at-home call center positions are sales agents, selling marketed services, with compensation on a commission basis.  Per the CCI website, the average earnings are $20-30 per every active sale.  There is no up-front fee mentioned on their website, or charge for training.  Sales training classes and e-learning and communication software is provided to provide additional training, coaching, and company news.  Of note:  It is indicated that “Calling lists to help you get started in making contacts.”  I would recommend that you carefully research with CCI how contacts and leads are provided, not just at the beginning, but on a regular basis.  If you are interested in applying with CCI, their website has clear links to follow, and it will indicate what languages they are currently hiring for.

Century Link:  Century Link hires call center agents for sales and customer service for existing or potential customers for telephone service.  You must live within their service area and also must have Century Link phone and internet service.  They also require 2 years of customer service/data entry experience.

  • Employment Status:  Employee (Temporary full time, with the possibility of moving to permanent full time)
  • Location:  US, within the following states (and within the Century Link phone area):  FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, OR, PA, SC, TN, TX, VA, WA and WY
  • Cost or Fee:  No

Cloud10:  Cloud 10 Company is now Transcom. See the entry below for Transcom for additional details.

Convergys:   Convergys is a global, third-party customer management center with offices all over the world. Work at home positions typically are sales, customer service, and support agents. Training is paid and there is an opportunity for some benefits. This link is to the US careers page and to change the location, hover over the careers tab at the top of the page for the option to change locations.

  • Employment Status:  Employee, Full (40 hours per week) and Part-Time (25-30 hours per week)
  • Location:  48 U.S. contiguous states and Canada for work at home
  • Cost or Fee:  No

ContractXChange:   A Canadian third-party virtual call center company, with a large number of clients, offering customer service and sales work-at-home opportunities.  Many of the client opportunities require bilingual (English/French)  Not all clients are open to all locations.  You need to become a member in order to get specific information; however, this does not cost anything to innitially sign up and just requires only basic information.

  • Employment status:  Independent Contractor
  • Fees or Upfront Costs:  Yes.  $75 + tax (Canadian) initially, and costs for training for each client, generally $149-350 (Canadian), possible additional fees as well
  • Location:  Canada, US, UK, Dominica is a cruise specialty company in the travel industry. They have on-site positions, as well as home-based agents for sales, customer service, and support positions. Experience is required, refer to the job description for details. To be considered, copy and paste your resume in an email to indicating your job objective. If you are applying for one of the home-based career opportunities, please detail your recent cruise industry experience in your email or on your resume. Without this information, consideration for an interview will not be given.

Training is web-based and accessed from your home office via your internet provider (no travel required). Only candidates whose initial resumes or job applications reflect recent (or within past two years) cruise industry experience will be considered. Phone interviews will be scheduled based on an analysis of the candidates’ qualifications for the position. Training is paid, and all positions offer a base salary plus an incentive plan and an attractive employee benefits package including eligibility for travel agent benefits through IATAN membership.

  • Location:  US, all states except for CA and HI
  • Employment Status:  Employee
  • Training:  Paid, 4 weeks, Mon-Fri, 10 a.m. to 7 p.m. EST

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