Work At Home Resource Guide

Call Centers

Call Centers

While we believe that all links and companies below are legitimate, please do your due diligence and research any company you wish to apply to or work for or with.  Also, while these companies are believed to hire or contract with individuals who work at home, we cannot guarantee that they are hiring at this time or that they will provide an offer of employment or work.

Note:  We are always updating our list, so please check back often for updates!

1-800-Flowers Customer service and sales agents used generally on a temporary basis (some permanent) and for seasonal work.

  • Employment Status:  Employee
  • Location:  US – AZ, DE, FL, IL, MT, NH, NY, OH, OK, OR, TX

ABC Financial:  ABC Financial is a company that offers health club software solutions.  They offer positions in customer service, marketing, sales, accounting or information technology, however, it is not clear whether all of the positions are available as remote positions.  From the link above, if you scroll down you will see the search function and if you search by “Remote – National” you will be able to see the positions available.  At the time of this writing, there was an IT-type position available and also three customer service call center positions.  Two of the customer service positions were for specific states, so it is recommended that you check with the site to see if there is a position open in your state.  The third customer service was bilingual (English/Spanish) and did not have a specific state requirement.

Of note is that is that job description indicates that ABC Financial provides the computer equipment for you to work at home.  For the customer service position, a high school diploma or equivalent was required, as well as 1-2 years of customer service experience.  Calls would be mainly inbound assisting health club associates, as well as some outbound “soft collections calls.”  See their website for complete job description and complete list of qualifications.

  • Employee Status:       Employee, Full time
  • Location:                     Within theUS, check the site for specific state requirements, if any
  • Fee:                            None
  • Flexible Hours:           Unknown
  • Pay:                            ABC website states “competitive” and with full benefits package

Accolade Support:  PC Desktop Support Agents.  All telecommuting, for those with technical skills to provide support for desktop troubleshooting, internet connectivity issues, etc.

  • Location:  US

ACD Direct:  ACD Direct hires work at home agents primarily to take inbound calls for people calling in to make pledges for public radio and TV stations, occasionally other projects are available.  The bulk of their available hours to work is during pledge drives, although they do have a large list of clients, but there will be significant periods of time when there is no or very little available work.  There is no selling involved, hours are flexible.  This is a good company for someone who can work a lot of hours during a busy period (such as pledge drives) and understand you will also have occasional slow times without much work.

  • Employment Status:  Independent Contractor
  • Location:  :  All states in the Continental US only, except for the following which they do NOT hire:  Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont and South Dakota.
  • Training:  Two training classes to attend, no charge for the training, no paid time for training
  • Average Pay:  .23-.35 per talk minute

Advanis Agents:   Market research firm with call center agents working from home as interviewers. Check the page showing job opportunities for the link to the work at home positions.

  • Location:  Canada

AdviseTech:  AdviseTech is looking for preferably college students or retirees who wish to devote 2-6 hours per week (to start) doing telemarketing.  Refer to their website for an email address to submit your resume and cover letter, as well as to ask for additional information.

Alpine Access:  A third-party virtual call center company with a large number of clients, offering customer service, sales, and tech support work-at-home opportunities.  Most positions are full time, some part time may be available.  Typically, you will not have a choice in which client you will be servicing, occasionally, if you are qualified for multiple clients and there are openings for both or all, you may get to make a choice.  No shifts are less than 4 consecutive hours, most average 6-8 hours.  Shifts are not flexible, you have a fixed schedule.  A credit check is completed on applicants, check the Alpine website for specific criteria related to the credit check.

  • Employment Status:  Employee
  • Fees or Costs:  Yes.  $45 fee for the background/credit check, this is not upfront, it is collected after being offered a job.
  • Average Pay:  $9 per hour
  • Training:  No fee is charged, training is paid.  Length of time varies, average is 3 days to 10 weeks.
  • Location:  Canada and US.  At the time of this writing, applications were being accepted from 40 states: AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, NE, NV, NH, NJ, NY, NC, ND, OK, OR, PA, SC, SD, TN, TX, UT, VA, WA, WI, WY.  This is subject to change, check the company website for a current listing of states.

Amazon:      Customer service positions available for work at home agents.  On the link provided, type in “work at home” in the search field to locate all the at-home positions available.

  • Employment Status:  Employee
  • Location:  US – Only Included States:  WV, KY, WA, ND, NY

American Express:  American Express has a large number of homebased workers, their website is definitely worth checking out.  College degreed will be a plus and preferred, but experience counts also, according to their job application, so don’t let a lack of degree keep you from applying.  To search for work at home jobs, from this link, click on the icon in the lower left-hand side of the page that says “Careers Worldwide,” and from the next page that comes up, scroll down a bit to the dropdown menu on the right side that says “search jobs,” and for the location, either choose your country or else the option for “all countries” at the bottom of the list.  You don’t have to choose a category.  From the next screen, in the search box at the top, type in “work at home” and the work at home openings will be filtered for you to review.  The American Express application is somewhat lengthy, either allow sufficient time to complete it at one sitting or you can save it and come back and finish it later, but it’s a good idea to complete in one sitting.  They hire travel agents and also customer care reps, as well as other positions.  Check out their website, you can also be notified by email when new positions are added.

  • Employment Status:  Employed (mainly, some IC opportunities as well)
  • Location:  Varies, depending on the opportunity, the area is clearly marked in the job listing

Apple:  Apple has direct hires for one of their departments, Apple Care.  Apple Care agents provide tech support for Apple products.  To locate at-home positions, Of note is that Apple will provide an iMac for you to use.

  • Employment Status:  Employee
  • Location:  US – Must be within 100 miles of the city that is listed in the job description
  • Training:  Training is done in your home and is 4 weeks (full time)

Arise Virtual Solutions:   Arise works with a list of large, brand name, well known established companies and provides customer service, sales, and tech support via phone, online chat, and email interfaces.  Arise has a business model that requires a business-to-business agreement with all agents, which requires either 1) Forming a corporation and becomming a Independent Business Owner contracted directly with Arise; or 2) Join an existing Independent Business already contracted with Arise, which will eliminate the need for setting up your own business.  You can choose your own hours as they are available, available hours are not guaranteed, many clients offer a minimum hourly pay (but not all).

  • Employment Status:  Independent Contractor
  • Fees or Upfront Costs:  Yes.  If you join an existing independent business (IB) already contracted with Arise, initial costs will be approximately $25-350, monthly ongoing cost will vary, depending on the IB you join.  If you join Arise as a new independent business, approximately $175-450 plus costs to incorporate in your state; monthly ongoing cost to Arise of $40.
  • Location:  US, Canada, UK
  • Average Pay:  $10-14 per hour
  • Read the full, in-depth review of Arise Virtual Solutions Here.

ARO: ARO has opportunities for at-home call center agents in customer service roles.

  • Employment Status:  Employee
  • Cost or Fee:  No
  • Average Pay – $9-10 per hour
  • Location:  Within theUSand specific locations will vary depending on client criteria
  • Flexible Shifts:  No, set schedules
  • Training:  No cost for training; you are paid for training; and can last 3-8 hours per day for approximately 6-10 weeks

Asurion:  Asurion has call centers in the US and Canada, and also hires in some specific states for at-home customer service representatives.  Calls involve assisting customers with roadside assistance, or assisting with mobile device/handset protection.  Previous customer service or call center experience is a plus, but not required.  Other qualifications include HS diploma/GED, computer literacy, 25-35 wpm typing ability, and data entry skills.  Positions are either for English only, or you are if bilingual (Spanish), there are bilingual positions available as well.  See their website for applications and to request additional details.

  • Employment Status:  Employee
  • Location:  AZ, CO, FL, GA, IN, KS, LA, MI, MS, MO, NE, NC, OK, SC, TN, TX, VA, WI, WY – check their site for specific openings and locations, there may be changes

Billing Services Group (BSG):  BSG is a company that uses at-home call center agents for live operator verification and third party verification services.  Live operator verification services confirms ordered services or products with their client’s customers, and is commonly used by cable companies, telephone companies, wireless providers, internet providers, etc.   The other verification job they offer is for those who are bilingual, they have a large list of languages that they are looking for so check their website for details on the specific language.  Third party verification agents listen to calls in the language that they are fluent in to confirm that there was no fraud or possibly unethical sales tactics, such as the customer being confused, etc.  The website has two separate applications, depending on the position you are applying for.

  • Employment Status:  Independent Contractor
  • Location:  US (must be a US citizen also)
  • Costs or Fees:  No
  • Training:  Training is 3-4 days, no cost for the training and you are not paid for your time in training.
  • Average Pay:  $8.50 per hour for the live operator position; third party verification are paid per recorded call listened to (amount per recording was not provided)

Call Desk:  Call Desk offers customer contact services to its clients through a variety of formats.  Typical clients are in the travel and retail industries.  Positions with Call Desk includes:  Virtual Receptionists, Answering Service, Customer Care and Retention, Sales and Customer Acquisition, Order Processing, 24-hour Help Desk, Tech Support, Live Chat, Appointment Setting.  Not all positions will be work at home, refer to the job openings to determine if it is available to be an at-home agent position.  Not all positions are traditional call center positions, however, several of the job descriptions were heavy phone work and very similar of many typical call center jobs.  As an example:  At the time of this writing, there was a position open for a virtual receptionist that was a work at home position, and the location stated was “within the continental US.”

Of note:  Read over the job descriptions carefully, as well as the information being provided to the potential clients, not just job applicants, for a good picture of what you might expect as a job responsibility.  For example, the virtual receptionist position stated in the features, “B2B telemarketing and appointment setting services,” and “Sell your products or services.”  So while you may like the idea of being a receptionist and greeting callers, taking messages, etc., you could end up with a basic telemarketing job.  It was not stated that this is a contract type of position, I would assume employee, but recommend confirming that with Call Desk if you apply for an available position.

To apply – from the link provided, on the drop down box labeled “Company” (also “Company” in the footer as well), from the drop down (or the footer), click on “Careers.”  A new window will open with the available positions listed.  If a city/state is listed, click on the position anyway, because it may still be a work at home job available for anywhere in the US.

CCI –Call Center International:  CCI is a third-party call center company with clients in the telecom industry, that specializes in offering multilingual agents and the ability for its clients to reach potential customers in many different languages and a key feature they offer is that the agents speaking in those languages are familiar with the cultures of that particular community.  Their at-home call center positions are sales agents, selling marketed services, with compensation on a commission basis.  Per the CCI website, the average earnings are $20-30 per every active sale.  There is no up-front fee mentioned on their website, or charge for training.  Sales training classes and e-learning and communication software is provided to provide additional training, coaching, and company news.  Of note:  It is indicated that “Calling lists to help you get started in making contacts.”  I would recommend that you carefully research with CCI how contacts and leads are provided, not just at the beginning, but on a regular basis.  If you are interested in applying with CCI, their website has clear links to follow, and it will indicate what languages they are currently hiring for.

Century Link:  Century Link hires call center agents for sales and customer service for existing or potential customers for telephone service.  You must live within their service area and also must have Century Link phone and internet service.  They also require 2 years of customer service/data entry experience.

  • Employment Status:  Employee (Temporary full time, with the possibility of moving to permanent full time)
  • Location:  US, within the following states (and within the Century Link phone area):  FL, IN, KS, MN, MO, NC, NE, NJ, NV, OH, OR, PA, SC, TN, TX, VA, WA and WY
  • Cost or Fee:  No

Cloud10:

Convergys: 

ContractXChange:   A Canadian third-party virtual call center company, with a large number of clients, offering customer service and sales work-at-home opportunities.  Many of the client opportunities require bilingual (English/French)  Not all clients are open to all locations.  You need to become a member in order to get specific information; however, this does not cost anything to innitially sign up and just requires only basic information.

  • Employment status:  Independent Contractor
  • Fees or Upfront Costs:  Yes.  $75 + tax (Canadian) initially, and costs for training for each client, generally $149-350 (Canadian), possible additional fees as well
  • Location:  Canada, US, UK, Dominica

Cruise.com:

Denihan Hospitality Group:  Customer service homebased jobs in the New York area only for this group of hotels.  Training is done at the NY facility. Check their open positions for availability.

  • Employment Status:  Employee
  • Location:  US:  New York area only

Enterprise Holdings:  Commonly known as Enterprise Rental Cars.  To locate jobs that are hiring for work at home, from this link provided, scroll to the bottom of the page, click on “apply for a career in our contact center”; from the next page that opens, in the “Job Listings” section, click where it states “View all open job positions.”  You can then scroll through and look for the jobs that state work at home positions, they are clearly defined and will be for specific areas.  Per their website, the customer service agents responsibility is described as follows:  “In our Contact Centers, you’ll help customers and have fun in the process. While handling calls, emails, and inquiries from our customers, you’ll enhance our customers’ rental experience. This could include anything from reservation sales and providing roadside assistance, to finding a replacement car for one of our insurance customers.”

  • Employment Status:  Employee
  • Location:  Specific areas as defined in the job posting on their website
  • Cost or Fee:  No
  • Schedule Information:  Job is full time, must be able to work afternoons and evenings, and both weekend days (Saturday and Sunday)
  • Training:  4 weeks of virtual training, your time in training will be paid time
  • Average Pay:  Currently $11.10 per hour with opportunity for bonus

GE Retail Services:  GE occasionally hires at-home workers for customer service assisting customers with credit application questions, provide credit decisions and other credit customer service support.  The jobs are very specific to location, review the website to determine if there is a work-at-home position available in your area.  From the link provided, look for “Search All Available Positions” and then click “Go.”  The work at home positions will be clearly listed.

  • Employment Status:  Employee
  • Location:  US and Canada (see website for specific locations)
  • Cost or Fees:  No

Hilton At Home Work:  Hilton hires reservation and customer care agents to work from home, however, training is on site for the work at home positions, so you must live within a 50-mile radius of the location advertising the open position.  The link that is provided has the job listings by area for the open positions.

  • Employment Status:  Employee
  • Location:  US in specific areas, depending on job openings (at the time of this writing, TX and FL)
  • Cost or Fee:  No
  • Schedule:  Part-time, considered flexible, however, the job will state the specific time of day that is needed (such as mid-day) and your hours would need to be scheduled in that timeframe.  Schedule would include working weekends and holidays.
  • Training:  6 weeks on site, Monday through Friday, the last 2 weeks may include Saturday as well.  Training is paid, although it is paid at a lower rate than when you begin working at home.
  • Average Pay:  $9.25 per hour (training $7.25 per hour)

HSN:  HSN hires sales/customer service agents who work from home.  Limited to very specific locations.  From the link provided, click on the link for “current work at home opportunities” that is at the bottom of the page, another window will open with information relating to the use of an electronic signature for the job application process, assuming you agree to that, you click on “I agree” and then the job listings will be available to search by area, or all jobs.

  • Employee Status:  Employee
  • Location:  St. Petersburg, FL; Roanoke, VA; and Nashville, TN areas
  • Training:  Paid training
  • Average Pay:  $10 per hour for customer service/sales reps

InfoCision:  InfoCision has call center locations in West Virginia, Ohio, Pennsylvania, and in Ontario, Canada.  They also offer work at home call center positions as well, working with Fortune 100 companies and nonprofit organizations.  If you scroll to the bottom of the page on the link we’ve included here, there is a link to click on to apply for a work at home position, or a toll free number if you would prefer to call for more information.  Full and part time positions are available.  They likely hire as employee and not independent contractor, but it is not specified on the website.  There are also no location restrictions listed, and their website states:  “Our work-at-home program is just what you’re looking for if you have mobility issues that make it difficult for you to work outside the home, are a stay-at-home parent or live far from our locations.”  The career section on the website seems to list only on-site openings, but you can check it over if you would like additional information on the types of jobs they have available.  I would recommend calling or completing the brief online form if you are interested in applying, even if there is no specific “work at home” job listed on the careers portion of the website.

J. Lodge:  J. Lodge has work at home positions for people with disabilities and (prefers) college educated.  They only hire through VRC’s, Vocational Rehabilitation Counselors, so if you are working with a VRC, you can contact them to assist with applying, if you do not have a VRC, you can check with your state agency regarding locating a VRC to work with in your area and apply.

Jet Blue:  Jet Blue hires home workers for reservation agent positions.  From the link provided, click on the blue menu on the left side under “display all jobs.”  Reservationists are able to work from home once completing training, so must live in specific areas required for any available open position.

  • Employment Status:  Employee
  • Location:  See website for available positions, employee must be located in specific area

Kelly Work At Home Services:  Kelly Work At Home was included in the list; however, at the link provided which states they do hire for at-home jobs, the link to apply states that the job is “closed,” although at the time of this writing, there were work at home jobs listed.  I wrote an email to Kelly Work At Home Services requesting verification and did not hear back from them.  If you have a Kelly Services location near you, or if you check the job listings at this link and one is in your area, I would recommend checking with the local Kelly Services office for additional information.

LiveOps:  LiveOps is a technology company with a call center platform and has over 20,000 independent agents with companies all over the world.  LiveOps has the following types of independent agents:  Sales (Incoming), Bilingual, Licensed Insurance Agent, Outbound Sales Agent, and Roadside Assistance.  You can choose your own hours so there is a lot of schedule flexibility; however, there is no guarantee of receiving calls while servicing; no minimum hourly pay.

  • Employment status:  Independent Contractor
  • Fees or Upfront Costs:  Yes (Minimal)
  • Average Pay:  $10-15 per hour (can vary, depending on the agent type)
  • Read Full Review of LiveOps Here

MicahTek:  “MicahTek, Inc. is known globally as a full turn-key service center that provides a broad spectrum of information management and distribution services.CallCenter- Live Agents, IVR – Interactive Voice Recognition, Website Design and Development, Registration and Events, Database Management and Hosting, and Product Fulfillment and Warehousing.”  MicahTek has on-site employment opportunities in a call center/data entry capacity, and also offers at-home positions as an independent contractor for inbound call center agents forOklahomaresidents only.  You will need to have a phone landline with no additional features such as call forwarding, voice mail, etc., headset, high speed internet (DSL or cable), and a computer that meets their minimum requirements.  See the at-home worker FAQ’s for complete details.

  • Employee Status:      Independent Contractor
  • Location:                   Open only to residents ofOklahoma
  • Fee:                           None
  • Flexible Hours:          Yes.
  • Training:                    On site at MicahTek, there is no charge for the training and you would be paid for any calls that you take at a per-minute rate.
  • Pay:                           Pay is per minute at the current rate, for each completed call.

NCO:  NCO is a third party call center organization, with Fortune 500 clients and offering tech support, customer service, sales, and collection opportunity.  Upon completing the online job application, basic assessments are done (including checking of your computer), additional assessments may be required later.  Credit check and background check are both done, no mention of any charge for this on their website.

  • Employment Status:  Unknown
  • Fees or Upfront costs:  No
  • Location:  US

NEW Corp.:  (Pronounced N-E-W)  From the NEW Corp. website:  “As a Home-Based CCR, you help customers from the comforts of your home—answering their questions, troubleshooting problems with their product and arranging service or replacement as needed. It’s a fulfilling job that gives you a variety of schedules, hourly pay and the opportunity to work from home.”  Of note, is that training is done at their on-site locations, and so you must be within 50 miles of one of those locations.  There are CCR and Leadership positions available for work at home.  If you live by one of the locations listed (as you scroll down the page you will see the locations on the left-hand side), click on the location, if not, click on “Everywhere Else,USA.”

  • Employment Status:  Employee
  • Training:  On-site at one of their locations, and you are paid while in training
  • Location:  US – depending on the work site that has available positions, see the website for available positions.

The Newton Group:  The Newton Group hires skilled and experienced sales professionals only.  If you are looking for a sales position, refer to the website for specific requirements.

NexRep:  NexRep is a third-party call center company which hires sales agents in a virtual, 24/7 setting for their clients.  Information is limited on their website regarding employment status or any location restrictions, except to state that “it doesn’t matter where you live.”  An email address is provided to send a resume to begin the process to work with NexRep.

Next Level Solutions:  Next Level Solutions is an outbound, telemarketing call center.  A telephone line and broadband internet connection is required.  Qualifications include at least one year of telephone sales/customer service experience, must be able to work 20+ hours per week, and have the ability to work in a fast-paced environment.

  • Employment Status:   Independent Contractor
  • Location:                    US based-company, any specific location requirements are unknown.
  • Fee:                            None
  • Pay:                            $8 per hour

NTI – National Telecommuting Institute:   NTI is a US company, founded in 1995 by Dr. M.J. Willard as a nonprofit organization.  NTI’s mission is to identify and develop work at home jobs for physically disabled Americans.  NTI provides contact center, call center, and medical transcription services to government agencies, Fortune 500 companies, and small businesses, including the IRS, AAA, Veteran’s Administration, Meijer, and others.  Customer service, sales, tech support call center positions, as well as medical transcription are available.  Review their website for full information, as well as the criteria for disability requirements.

  • Employment Status:  Employee
  • Flexible Schedule:  Only with a few of their clients, most will be a company-provided schedule
  • Location:  Within the US and some of their clients may have other specific state or location requirements
  • Costs or Fees:  No.  As with most virtual call center positions, there will be some equipment requirements that may require a purchase if you do not currently have the minimum requirements.
  • Pay:  Average is $8-10 per hour
  • Training:  No fee for training.  Time in training is not paid.  Length of training is typically 1-8 weeks, in a virtual classroom with an instructor.
  • Read full company profile of NTI here.

O’Currance Teleservices:  O’Currance is a call center offering on-site and remote agent positions as agents receiving inbound sales calls.  Their website stresses job training and product knowledge training, and with quality products to promote a more satisfying work experience for agents.  Of note is that training is done on-site and work begins in the office and then you can move to a remote agent status.

  • Employment Status:   Employee
  • Location:                    Salt Lake City,UTarea
  • Fee:                            None

PlusOne Company:  PlusOne utilizes inbound sales agents from direct response telephone and radio commercials, and applicants should feel comfortable with sales calls and overcoming objections.  Per their website, they offer comprehensive training and support in order to have the most successful sales agents.  Complete the job application provided on their website, submit to the email address provided and the next step is to attend an agent orientation.

  • Flexible Hours, part-time and full-time available.
  • Employee Status:  Unknown
  • Pay:  “Average agents are earning approximately $20/hr” (Per PlusOne Agent Job Description)

Sedgwick CMS:  “Sedgwick Claims Management Services, Inc. (Sedgwick CMS) is the leader in innovative claims and productivity management solutions to major employers. Sedgwick CMS provides cost-effective claims administration, managed care, program management and related services through the expertise of nearly 10,000 in more than one hundred and fifty offices and service locations in theU.S.andCanada.”  Sedgwick hires at-home workers for call center service center assistants, with responsibilities including customer service representative assisting customers locate the correct contact person, to ensure correct case assignment, and expedite the claims application process.

In order to view the at-home positions, from the link provided above, which is the Career section, click on the link to search for open careers (toward the bottom of the page) and in the search box, use the word “home” only and the list of available work at home jobs will populate.  Do not use “work at home,” which I found did not bring up anything, only use the word “home” in the search.  You don’t need to fill in any other boxes or choose from any other drop downs on that page, just put in the word home as a keyword search and click on search.  Details are provided for the jobs and the application process can be started on each job description page.

  • Employment Status:   Unknown
  • Location:                    Company is based in the US and Canada, it is unknown if there are other specific location requirements for at-home workers.

Service800:  Home agents with Service800 conduct interviews with customers who have recently had a service experience.  Previous customer service experience is required.  “If after the application process you are a qualified individual, you will be required to pass a reading comprehension evaluation and a scripting session with a facilitator.  South America, Europe andAsiaapplicants must be fluent in English (reading and writing) and candidates will be required to pass a native and English language evaluation.  Candidates will also be required to pass personal credit and criminal background checks to be eligible for employment.”   In North American, you are expected to work 30-40 hours per week on consecutive days during normal business hours.  In South America, Europe andAsia, you are required to work 20 hours per week during normal business hours.

  • Employment Status:  Unknown
  • Location:                    US (States of FL, MN, TX, WI only), South America, Europe, Asia
  • Equipment Required: Dedicated phone landline, personal computer, Microsoft Office, high speed internet, headset (See website for complete details on requirements)

Sitel:  Sitel is a third-party vendor that supplies call center services offering customer service support to large companies.  Sitel has over 57,000 associates across 26 countries throughout North and South America, Europe, Africa, Asia Pacific and the Middle East.  There is a credit check, background check, and drug screen, although all paid for by Sitel.  Agents take inbound customer service calls. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting.  You have no choice in which company you service, you will be placed with the company that Sitel feels is best suited for you.  Work is part time and full time, no mention was made on their website if their hours are flexible, but the assumption would be that it is a set schedule.

  • Employment Status:  Employee
  • Cost or Fees:  No – Although their website states that you will have to purchase a Sitel-approved headset once hired
  • Location:  In the US, in the following states:   AL, AZ, CO, CT, DE, FL, GA, ID, IL, IA, KS, KY, LA, ME, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, OK, PA, SC, SD, TN, TX, UT, VA, WA, WI
  • Training:  3-6 weeks, 40 hours per week (even if you are going to be part time), paid training.

Staples:  Staples does occasionally offer work at home positions for their sales and customer service representatives.  I searched under “Customer Service” as the function on the Search Jobs category on this page, used my own state for location, but the results showed jobs outside of my own state, and at that time, there were a few work at home jobs listed, but I was unable to locate any keywords that would narrow it down and other functions I tried (i.e.:  sales) did not turn any up, so it may just take some searching under the Customer Service job category to see what is currently available and if it is in your area.

Sutherland Global Services:   Sutherland Global services is a multinational company providing outsourcing customer contact services for their customers.  A company formed in 1986, they added their virtual workplace, known as Sutherland@Home in 2007.  Their website indicates that employee flexibility is key to them and they do state flexible schedules are available.  Most positions are part time and are sales, customer service, and tech support.  They also have back office associate positions from home which are data entry or transaction processing work, as well as managerial positions.  The countries they have offices are:  US, Canada, UK, Egypt, India, Mexico, Bulgaria, Nicaragua, Philippines, United Arab Emirates.  Their website indicates any current available jobs, if there is a job you wish to apply for, there is a link to do so online from within the job description.  A background check will be required, although it is not indicated whether there is a charge for this, and some clients may also require a credit check, which you would be advised of in advance.

  • Employment Status:  Employee
  • Cost or Fee:  No
  • Training:  No charge for training, time while in training is paid.
  • Schedule:  Website states flexible schedule, but no specifics are provided, mostly part time hours available
  • Read the full company profile of Sutherland Here.

Sykes:  Sykes is a third-party call center company hiring at-home agents for customer service and support.  According to their website:  “Uniquely different from traditional contact center solutions, SYKES Home is looking for a more experienced and mature work at home agent to deliver service for our industry leading client companies.”

  • Employment Status:  Employee
  • Location:  US and Canada
  • Cost or Fee:  No
  • Training:  Paid time for training,
  • Schedule:  Part time hours, flexible schedule, hours are not guaranteed

Talk2Rep:  Talk2Rep is a third party call center company, utilizing at-home workers for chat sales agents, possibly phone as well, however, I have not seen a work at home phone agent position available at Talk2Rep.  Little information is provided on their web-site; however, it is clear that the position for the chat agent is for sales and there is clear instructions to follow if you are interested in applying.  According to their website, prior experience in sales or as a chat agent is a plus, but not required.

TeleReach:  TeleReach is business-to-business outbound sales calls, cold calling from your home.  They hire people who are experienced in business-to-business cold calling, teleprospecting, outside sales, or appointment setting, and provide the lists, scripts, and other training and tools for you.  TeleReach prefers individuals who are seeking long-term employment and as it typically takes about three months to become fully trained, so prefer those individuals who are professional and serious about a true work commitment.  You must have a landline telephone with unlimited nationwide long distance, high speed internet, MS Word and Excel, and a standalone fax machine is recommended.  There will be ongoing, regular meetings to attend.  TeleReach works with many clients, so you will be working with different products and industries, which they believe is also an asset for more opportunities for each agent, but also to add variety to the position.

  • Employee Status:  Independent Contractor
  • Location:  Must be in the US, and NOT in the following states:  AK, CA, CT, FL, HI, IL, MA, MD, MI, MT, ND, NH, NV, PA, WA
  • Pay:  $12-28 per hour is average, the pay is performance-based
  • Fee:  None
  • Flexible Hours:  Yes – although hours will be within typical business hours as this position involves contacting businesses
  • Training:  No charge for training.  Paid time while in training.

TeleTech:  TeleTech is a third party call center company handling clients from all over the world.  TeleTech states that they only hire in specific states in the US, and specific locations in other countries, but that is changing regularly, so check back if your area is not on the list.  It was mentioned that there would be a background check and drug screen, and at no cost to the applicant, but will need to travel to the lab for the drug screen and travel would not be reimbursed.

  • Employment Status:  Employee
  • Cost or Fee:  No
  • Training:  No fee for training, however, their website did not state whether you would be paid for training, the time of training is listed as “a few days to a few weeks” depending on the client you are assigned to service.
  • Flexible Schedule:  No.  You provide available hours during recruiting process and once schedules are set, they will typically remain consistent.  Only part-time work available, minimum of 20 hours per week, and it did state you should be prepared to work a 4-6 hour shift.
  • Location:  US, Canada, UK, Spain, and other countries, check their website for any changes in location specifications.  As of this writing, in the US:  AL, AZ, AR, CO, CT, DE, FL, GA, ID, IL, IN, IA, KS, KY, LA, MA, MI, MN, MS, MO, MT, NV, NH, NM, NY, NC, ND, OH, OK, PA, SC, TN, TX, UT, VT, VA, WI, WV, WY, WASH DC.  Canada:  Novia Scotia.

Terminix:  From the Terminix website as a description of the home-based worker role:  “Receives and/or places telephone calls which are basic and routine in nature to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Acts as the customer advocate for all customer service issues. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures that customers receive the best service possible through processing orders, preparing general correspondence and coordinating with other functions as required.”

  • Employment Status:  Employee
  • Location:  Near their offices, specific locations can vary, typically CA, OK, MD, CO but best to check their website to see what is open
  • Flexible Schedule:  Yes, hours vary due to the seasonal nature of the business

Time Communications:  Time Communications is an answering service, utilizing at-home agents in specific locations for assisting in answering service/customer service roles for their clients.

  • Location:  Home based in Minnesota and Wisconsin – see site for specific details
  • Flexible Schedule:  Yes
  • Average Pay:  $8-12 per hour

U-Haul:  U-Haul hires at-home workers for sales and customer service reservation agents.  From their website:  From U-Haul website:  “As a remote (work from home) team member you will receive incoming calls from customers calling specific U-Haul moving centers across the U.S. and Canada or from customer calling the U-Haul Company’s toll free number: 1-800-GO-UHAUL.  You will have the flexibility and the comfort of working from your own home and with your own familiar equipment.  You will answer general product/rental inquiries and secure and/or schedule reservations for U-Haul trucks, trailers, towing devices and storage rooms.  You will maintain close working relationships with U-Haul staff and personnel while also assisting customers with their moving and storage needs.”

  • Employment Status:  Employee
  • Location:  Anywhere in North America
  • Training:  4 weeks, Online class and self-paced courses, paid training
  • Flexible Schedule:  Yes

Ver-A-Fast:   Ver-A-Fast offer work at home opportunities for customer service representatives, who make calls (outbound versus inbound calls) for their newspaper clients.  Often it is to check on the customer’s service and report back to their client.  There is a sample script provided on the website of a typical call, this appears to be telemarketing for local newspapers.

  • Employment Status:  Independent Contractor
  • Cost or Fee:  No
  • Location:  At the time of this writing, they were NOT hiring from CA, CT, AK, HI, WI, NY, MA, WA, NV, OR
  • Flexible Schedule:  Yes

Vforce Auto Club Renewals:  Vforce has at-home opportunities for renewal specialists.  This is a sales position, cold calling, inbound and outbound calling and people should be comfortable with upselling.  Sales experience is preferred, but not required.

  • Employment Status:  Employee
  • Location:  US – Nationwide
  • Average Pay:  $12 per hour plus bonus

VIP Desk:  VIP Desk is a third party call center company, offering virtual call center services to their well known, brand name clients.  Opportunities vary with client needs, check website for available openings.  Generally, agents will service as customer service/sales agents, assisting customers with new purchases or purchase decisions via phone, chat, and email, depending on the client.  Background check and credit check are required.

  • Employment Status:  Employee
  • Location:  US and limited locations in Canada, UK, Singapore.  At the time of this writing:  In the US, all states EXCEPT for AK, AR, CT, DC, HI, ID, IA, KS, MT, NE, ND, NM, RI, WY.  Check the website for the most current restrictions.
  • Training:  Paid for time in training, typically 2-5 weeks
  • Average Pay:  $8.50-12.00, possible bonuses available, pay will vary depending on the client you are servicing

West At Home:  West At Home is a third party call center company, providing at-home and on-site call center agents to service their clients’ commuication needs.  From their website:  “We employ thousands of home-based agents located across the country as well as the industry’s most robust and advanced infrastructure to deliver superior service to our clients’ customers.”

  • Employee Status:  Employee
  • Cost or Fee:  Yes.  Background check fee of $29.95
  • Training:  No charge for training, you will be paid for your time in training
  • Location:  Not all states and even in some states, not all areas.  While you do have to get a profile ID/password (which takes a very brief amount of time) to start the application process in order to determine if they are hiring in your location, you will be told at the very beginning of that process whether or not they are hiring in your area.

Working Solutions:  Working Solutions is a third-party call center company with a variety of clients.  Agents are contracted for a specific project, when that project ends, they will need to post for another project, although they can work on more than one project at a time; available hours are not guaranteed; and projects can be an indefinite period of time.  One of their main opportunities are in the travel industry, and agents must be qualified travel agents, but they do have a variety of clients, see the website to determine current openings.