This is the fourth and final article in our four-part, in-depth review series on Arise Virtual Solutions, a company that has been in business since 1997 and utilizes home workers to handle customer contact for their customers. From the Arise website:
Arise customizes and delivers virtual business process outsourcing services, including high quality voice, email, chat and mobile customer service, sales and technical support. Access a network of over 25,000 professionals providing better customer experiences.
In a shorter definition, Arise offers call center services for companies who wish to outsource that function, and all the call center agents with Arise are working from their home.
I have extensive experience working with Arise for approximately 7 years*. Like all companies, there are pros and cons, and this will be a review based on my own experience and observations, and may not necessarily be the experience or opinion of others who have worked or do work with Arise. I am going to focus on what makes Arise different from other call centers, and assume that the average reader will be familiar with the type of work performed at a call centers. Also, for the reader’s clarification, “client” used in the context of this review means a client of Arise, in other words, the company that partners with Arise to receive call center support services.
Part 4 – Summary
I have maintained in the entire time I have been associated with Arise that for the “right person”, it can be The Perfect Job. (I use that word “job” here loosely, not to imply that you would be hired as an employee.) There are definitely tens of thousands of people who have found Arise to be a great solution for them, and I consider myself as one of those people who has had some terrific experiences partnering with them and their clients. Of the hundreds of agents I have gotten to know over my years with Arise, most of the complaints I have heard are pretty similar to anything you are going to hear at any company when the workers are gathered and have a chance to talk. (You know that kind of talk: Too much work/too little work, not enough money, my boss hates me/isn’t fair/likes someone else better, the company is not listening to us/doesn’t care about us, rude customers, outdated or inefficient technology, etc., etc., etc.)
I have also been privileged to have heard people who have literally cried over the fact that working with Arise has given them a much-needed income for their family, and truly been a God-send for them. Mothers and fathers who want to be home with their kids or can’t afford to work and pay child care, people in areas with no available jobs, military spouses who have a hard time finding work because of moving regularly, and a large number of people with chronic illness or disabilities who want to work and this is a way for them to be able to do so and without any stigma or worries over loss of dignity.
I personally feel that those best suited for Arise are those that understand that while yes, there may be a fee for getting started or adding another client, but in the end, you’re making that money back and consider it an investment in themselves. I also think that the ideal candidate is someone who is not literally living off their work with Arise—although there are people who do this! However, for the ideal candidate—I think you’re going to be happier and have less stress if this is a second job, or a part time job or additional income for your family, etc.
Would I recommend Arise to a friend or family? Yes, I have and I still do and have helped some get started with Arise. As long as I give them all the information I have tried to pass on in this review, and as long as they get involved with their eyes open, I believe it can be a great opportunity.
*Editor’s Note: In the interest of disclosure, I do want to make it clear that while I am not currently working with any client with Arise, I am still affiliated with them, have an existing contract with them, and do work with and recruit agents who are serious about working, and are a good fit for this particularly business model. However, no compensation was provided for this review.